Acces to sftp for sandbox required

realbird
Contributor
Contributor

Hi there,
is it possible to enable sftp for my account in sandbox MerchantID - 5WCSRWEFTZBWN
For settlement reports (STL) and transaction detail reports (TRR).

 

Regards

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7 REPLIES 7

MTS_Justin
Moderator
Moderator
Hello,

Thanks for sharing the merchant id from your sandbox account.

I've enabled sFTP reporting and subscribed the account to both the STL / TRR reports.

Thanks !

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realbird
Contributor
Contributor

i want to Add SFTP Account User

 

So I worked as follows.

 

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https://www.sandbox.paypal.com/businessmanage/account/accountAccess

1. Secure FTP "Update" Click

2. Secure FTP Server Users "Add" Click

3. Error...

"Sorry — your last action could not be completed

If you were making a purchase or sending money, we recommend that you check both your PayPal account and your email for a transaction confirmation after 30 minutes.

If you came to this page from another website, please return to that site (don't use your browser's Back button) and restart your activity.

If you came from PayPal's website, click the PayPal logo in the upper-left corner to return to our home page and restart your activity. You might have to log in again.

Dispatch Error, please check logfile for more information"

 

* This situation continues to occur.

----------------------------------------------------------------------

 

What should I do?

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MTS_Justin
Moderator
Moderator

Hello,

Thanks for your update.

I've checked the issue and I can re-produce it on my end.

It's been raised internally for an investigation to be conducted and I'll revert back here and update the thread once the issue has been resolved.

There is no alternative solution to create sFTP users within sandbox accounts, we will need to wait for this issue to be resolved.

 

I can modify the reporting subscription to generate the STL/TRR reports into the reporting portal section of the sandbox account if that helps ?  At least then you could still access and review the reports in-account, rather than via sFTP.

Apologies for any inconvenience.

Thanks !


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realbird
Contributor
Contributor


Thanks for your kind reply.

 

I tried SFTP User Add again today.
I got the same error.

 

The SFTP report function is essential for the current project, when will it be resolved?

 

Ask for help.

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MTS_Justin
Moderator
Moderator
Hello,

There is currently no available time-frame for the resolution of the issue.

Once it's been resolved, I'll post back in this thread.

Thanks !

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MTS_Justin
Moderator
Moderator

Hello,

The issue with creating sFTP users in our sandbox environment is now resolved.

I've conducted several attempts today to create an sFTP user and it's now working as expected.

Apologies for any inconvenience caused.

Thanks !


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realbird
Contributor
Contributor

successful account creation
I got the file from sandbox sftp.

 

Thank you for your kind handling.

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