suspended money and taxes

[nino17b]

bonjour, j'ai récemment créé mon compte PayPal et je connais un problème avec mon premier virement. on m'a envoyé 5 € mais PayPal m'indique que cet argent est suspendu et qu'il est soumis à des taxes, ce dont je n'étais pas au courant. je me retrouve donc avec seulement 4€38 suspendu et ne sais que faire. je me suis renseigné dans l'onglet aide et j'ai trouvé que les taxes et la suspension de mon argent était appliquée pour les ventes sauf que le virement qui m'a été fait n'était pas une vente mais un simple virement bancaire. de plus, j'ai trouvé que le seul moyen de lever cette suspension est de faire d'autres ventes. mon problème est que je ne compte pas faire de ventes ni spécialement d'autre virement pour le moment et ne comprend pas pourquoi j'ai des taxes qui s'applique sans que je soit averti. merci d'avance

[sharpiemarker]

@nino17b 

The sender sent an international goods and services payment, so PayPal took their 5.39% + €0.35 fee. The sender either forgot to choose the right payment type when they paid or they intended to send a goods and services payment because it’s free to send a goods and services payment for the sender. There is a fee for the sender to send an international friends and family payment.

There are two methods to release money sooner depending on what you see on your screen:

Method 1:

Recipient has to change the order status or add tracking: 

1. Go to Activity
2. Find the transaction to update, then click Get your money.
3. *If you sold a product, select Product to add tracking information or print shipping label directly. 
4. **If you received payment that do not require shipping, selling an intangible item or service, select Service or virtual product to confirm order status.
5. Click Submit. 

*Use one of the approved shipping carriers and PayPal release the hold 24 hours after the courier confirms delivery to the buyer’s address.

**Recipient will get their money 7 days after confirming the order status as Completed.

Method 2:

If there are no issues with the transactions such as disputes, claims or chargebacks, the funds should typically be released within 21 days from the date of payment.

In some markets, the transaction can be marked as "shipped" or "processed" to gain earlier access to the funds.

Here's how to mark your item as “shipped” or “Processed” in the Transaction details:

1. Log in to your PayPal account.
2. Go to Activity page,
3. Click the transaction to update.
4. Click “Add tracking info” button.
5. Click the Order Status menu and select “Order Processed” if physical shipping is not required, otherwise select “Shipped” and provide tracking number if available.

Then, after 48 hrs from payment date, ask Sender to ‘confirm receipt’, here’s how:

1. Click Activity at the top of the page.
2. Find and click the original payment for the item.
3. Click Confirm receipt.
4. Click Yes to confirm that you received the order.

Note: Not all transactions will have the ‘confirm receipt’ option nor is required to confirm receipt. If customer does not confirm or confirm option not there, you’ll have to wait 7 to 21 days for PayPal to release funds.

[nino17b]

mais comment dois-je faire pour recevoir un virement normal sans taxes?