My account is restricted. What can I do?

[Temp20220824]

My personal account is restricted. PayPal keeps telling me to wait within 1 day after sending my ID card but it's been 2 days without any results. What can I do?

[kernowlass]

@Temp20220824 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Yassei917]

Welcome. If I don't send the required documents to cancel the restriction on my account, will this restriction stay permanent

[PayPal_RachelK]

Hi @Yassei917,

Welcome to the community and thank you for your post!

I am sorry to hear your account is currently limited. I do understand your concern. 

If you do not complete all the requested steps, your account would remain limited. The limitation steps would be a requirement to restore your account. 

For further details, please click here. 

I hope this helps!

- Rachel