no response from Paypal on customer refund

[ASKC_Alan]

I responded to a dispute from a customer who asked for a refund on October 4. Paypal still shows the case as "reviewing by paypal". That's nearly 3 weeks. Is this normal response time??

Conveniently for them, they don't provide a mechanism to post a question once you respond to a case.

Thanks,

[sharpiemarker]

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@ASKC_Alan wrote:

I responded to a dispute from a customer who asked for a refund on October 4. Paypal still shows the case as "reviewing by paypal". That's nearly 3 weeks. Is this normal response time??

Conveniently for them, they don't provide a mechanism to post a question once you respond to a case.

Thanks,

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PayPal will try to resolve claims within 30 days. Sit tight. Or call PayPal Customer Service: 

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