Some new sales not receiving transaction ID

diplomat
New Community Member

Some (not all) of my sales are receiving an error code telling me that "no transaction id could be found and to try back later". these transactions were processed successfully but they are not showing up under my activity section. When my customers make a purchase, I see the transaction temporarily but when I click on it I get the error code.

basically, my customers have paid for items on my site but I can not see the transactions in paypal. I can see them in wix and I can see in paypal that the amount and time of the purchase was made....but I have no record of it in the activity section.

 

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