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Refund

julio012
Contributor

Refund

I can proof that my item went on the wrong delivery. The receiver name is different than the delivery person name on the TNT delivery note. What can I do? Pay pall decline my request but on the TNT delivery note clearly visible that the person who signed the delivery is not that person who had to get this parcel. This is not a cheap item. What can I do now please help?
1 REPLY 1
kernowlass
Esteemed Advisor

Re: Refund

@julio012 

 

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment or that includes a statement mentioning your address and saying the item was delivered to a different address.

 

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page), via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.


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