Hi @cinia
Thank you for reaching us and I'm sorry to hear that you're not being favored on this recent case. You see, the disputes team usually rely on the tracking number being provided to them for that is the most accurate way that they can check if the item was delivered to the correct address or not. I don't have the case in front of me right now, but normally they provide a specific time frame to check if there are some changes on the item's activity via the tracking number if its is moving or not, sometimes they even wait for your response by providing you an email and if this specific time frame will be succeeded without the item being delivered then that is the time that the buyer is being favored. This is not a guarantee tho, but to give you a fair share to get your money back, you could still appeal the case along with the information to support the claim. Please check this article for reference: https://www.paypal.com/us/smarthelp/article/can-i-appeal-paypal%E2%80%99s-decision-on-my-case-faq205...
Hope this will help you, a kudos will be appreciated. Stay safe now and God Bless!
