Payments not showing up on activity and some receipts missing from emails

gbows
Contributor
Contributor

I have a few charges from the last financial year that I'm having difficulty tracking the deets down for. I use 'pay via PayPal' a lot online, but the majority of these payments don't show up on my PayPal Activity in my account - can anyone explain why this is?

 

I have email receipts for most of them, but not all, and would also like to know how I go about getting a copy of the missing receipts sent to me?

 

Thanks in advance for any help.

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1 REPLY 1

PayPal_Jae
Moderator
Moderator

Hi @gbows 

 

I'm sorry to hear you're unable to find some receipts. I recommend downloading your transaction history to see if you can locate the payments there. I hope this helps!

 

- Jae

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