No statements drop down appears on my Activity page

[BMCNJ]

My Activity page where there should be a Statements dropdown has no such thing. I can't figure out how to get Statements. My account is actively in use and for a few years now. Thanks for any suggestions.

[sharpiemarker]

@BMCNJ

Log on to the PayPal website. Go to Activity page, click Statements button near the search bar at the top. Then click Standard to get access to your monthly statements.

[BMCNJ]

Thanks but this us exactly what's missing from my Activity page. no Statements showing under the blue bar or anywhere else on Activity page. Is there an account setting or type that I need to get statements?

[sharpiemarker]

@BMCNJ 

Are you using an iPad? Statement button don't show up on it.

[CStoner]

Hi. I have the same problem on a PC with 3 browers: IE, Chrome, and Firefox.  I called PayPal tech support yesterday. The rep didn't know, but gave me the balance info I needed over the phone.  

But...the problem still exists.  Someone at PayPal needs to open a service ticket with the web team.  I will be glad to send in screenshots or whatever to assist.

[seanpal234]

Yup, same here, there is no option to view Statements.  Only Activity and no way to print them out.  This needs to be fixed.

I'm on my laptop using Chrome.

[xnmojo]

same here. tried on edge, chrome, and firefox. customer support chat told me to clear cookies/cache but it didn't change anything

[seanpal234 · Accepted solution]

I finally got thru to customer service via email, they provided me with the following instructions and it worked!

Please follow the steps below to verify your information on your account.  Once this is done, this has been known to resolve the issue you are having with accessing your reports.  You will be able to go to the Activity page and select Statements.

1. Login to PayPal.com.
2. Click on Claim It below the PayPal balance.
3. Select the option to leave it in PayPal.
4. Fill in the requested information to verify your identity.

If you are unable to follow the steps listed above, please contact us at[Removed. Phone #s not permitted]so that we can manually verify the information.  We will also be able to send out another copy of your downloaded history if you provide us with the dates requested.

[BMCNJ]

Bless you. it does indeed work and the Statements drop down now appears. Thank you so much for pursuing this.

[fersure]

I can't see Balance on any PayPal page...