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No option to download transaction history

New Community Member

No option to download transaction history

Hello all!

I've been trying for some time to download my transaction history and can not find that option.

 

What i've read is that it's in the 'activity' tab..  when I visit mine (see below screenshot)... it brings up next to no options.. definitely no option to download anything.

 

Anyone have any insight?  I've reached out to paypal and they essentially shrugged their support shoulders.

 

Thanks!

 

PayPal__Activity.jpg

5 REPLIES 5
Esteemed Advisor

Re: No option to download transaction history

@tompax 

 

Click Statements button at the right of the search bar at the top, on the Activity page. If you don't see it, use a desktop computer because iPad does not show Statements button for some reason.

 

If that doesn't work, try updating your browser if it needs doing and clear out browser cache and PayPal cookies and restart device.

 

If the Statements button still doesn't show up....I dunno why some accounts show the button and some don't.


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Contributor

Re: No option to download transaction history

As you could see on the posted screen-capture before you posted your reply, there is NO "statement" option on the Activity page.

 

If your iPad is not showing the same options you're telling us, then this missing option is broken on your own computer, too.

 

Please stop the badger game. No one's changing their web browser for this. First you change yours (since it doesn't work on your iPad), then tell us how you did.

 

Can someone else please help with the "transaction history download" option missing from our Paypal accounts?

Contributor

Re: No option to download transaction history

Still no download capability, and now all statements are missing, too. No reports, no report options. Is anyone working on this?

Moderator

Re: No option to download transaction history

Hello @tompax, @traveler12,

 

I'm sorry to hear you're running into some issues downloading your history. I can understand how frustrating something like that can be. I was able to find this link that takes you to the reporting section of your account. 

 

www.business.paypal.com

 

It should work on Business and Personal account types.

 

Hope that helps!

 

 - Jon K


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Contributor

Re: No option to download transaction history

@PayPal_JonK wrote:

Hello @tompax, @traveler12,

 

I'm sorry to hear you're running into some issues downloading your history. I can understand how frustrating something like that can be. I was able to find this link that takes you to the reporting section of your account. 

 

www.business.paypal.com

 

It should work on Business and Personal account types.

 

Hope that helps!

 

 - Jon K


Jon,

 

That's an invalid URL.