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Illegal transactions

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Dag3440
Contributor
Posted on
Need to contact paypal to cancellation of a transaction
2 REPLIES 2

Illegal transactions

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sharpiemarker
Esteemed Advisor

@Dag3440 

 

You can message, live chat or use social media but realize that due to Covid-19, staff is reduced, phone lines limited or closed so response will take longer:

  1. Log on.
  2. Click HELP at the top menu.
  3. Scroll down and click CONTACT US.
  4. Scroll down to click available contact options.

Social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 

 

If transaction is pending temporary authorization, it cannot be canceled by PayPal. Only merchant can cancel. If the payment is completed, you may file a dispute:

 

Locate payment transaction in your PayPal account activity, click it, then click "Report a problem" and choose the most appropriate option:

 

(Note: the option you choose makes or breaks your claim so choose correctly!)

 

I didn't receive an item i purchased  

The product or service [the entire order] was not delivered to you.

 

I received an item that's significantly not as described  

The product or service was significantly not as described in your order. 

 

I want to report unauthorized activity  

Report suspicious activity, transactions and account changes you didn't authorize*. 

 

I have a billing issue  

Report issues with transaction amount, duplicate charges, refunds or canceled subscriptions.

 

*Meaning someone broke into your account and did something without your permission or knowledge. This does not include paying someone you didn’t know was a scammer or by mistake. Choose from the first two (2) options for such situations.

 

If you sent payment as friends and family, the first two (2) options are not availble because friends and family payments have no purchase protection and is considered a "gift" payment, so no refunds or filing disputes on PayPal, it will get denied. If you paid with credit card, you might want to try and dispute through your card issuer instead, card issuer permits it.

 

Please read Buyer Protection terms:

https://www.paypal.com/webapps/mpp/paypal-safety-and-security

https://www.paypal.com/us/webapps/mpp/ua/useragreement-full#purchase-protection

 

PayPal has a return shipping refund program (register your account before filing dispute for your return to be eligible):

https://www.paypal.com/webapps/mpp/refunded-returns

 

If paid through PayPal guest checkout, look for PayPal receipt email with the receipt ID number at the bottom. Call customer service and provide receipt ID number to open dispute based on the options listed above.


Kudos & Solved are greatly appreciated. 🙂

Illegal transactions

Options
Dag3440
Contributor
Yes...its situation number 3..

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