We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
IPN not sent to WooCommerce for PayPal deferred payment
A customer emailed me today to say that she had received a notification email (from WooCommerce) to say that her order was 'on hold' pending payment. It transpires that she had paid via PayPal using deferred payment. As the appropriate funds for the transaction had been deposited immediately in my business account by PayPal when the order was placed (the funds to be taken out of the customer's bank account at a later date), WooCommerce should have received a 'paid' notification and not a 'pending payment' notification. Is there any way to change this as I do not want the same thing to happen should other customers decide to use the deferred payment option. Thank you.