Help getting money

[Rinandchad]

Hi, I’m being told to cancel a chargeback from PayPal in order to get my money back. I’m not sure how to do this?

[kernowlass]

@Rinandchad 

If you had to close a case to get a refund then it would be pointless opening one.
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.