Confirm your U.S. taxpayer status form not working

LouisG2
Contributor
Contributor

Hi,
the Confirm your U.S. taxpayer status form is not working properly. 

I am not U.S. entity, U.S. citizen nor U.S. person under U.S tax law. 

Even if I fill in all the fields and check all the boxes of the form, the"Submit" button can't be clicked (it stays in very light grey color and is NOT clickable). 

The only field I can't fill in is "What is your business type?" because it is also unclickable. Not sure if it explains the Submit button issue... 

Any idea?


 

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8 REPLIES 8

HazemMotahar
Contributor
Contributor
I have the same problem. They limited my account for not confirming the U.S. taxpayer status. Now I can't send invoices anymore. How can I submit the form with that unclickable button? Please, let me know if you have solved the problem.
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nolatori
Member
Member

Was it resolved? Cos it's October 2020 right now and I'm facing the exact same issue too. Had messaged Paypal but it's been days and no one responded

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lwleathers
Contributor
Contributor

I have the same problem, the button doesn't work. 

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REDPLUMMINTERNA
Contributor
Contributor

me too and now everything is limited, and i cannot call them, as their call centre wont take calls. what can we do?

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lwleathers
Contributor
Contributor

I were able to submit the update! Pure luck, Paypal should fix the form asap. 

 

1. I cleared all cache in Chrome.

2. When you are at the form, click on the radio button (not US taxpayer) again even if it's already pre-selected. 

3. The form will reload

4. Extra address fields will appear

5. Enter your business address

6. Tick all the boxes below the address

7. Submit button still won't work. 

8. Go back to the top of the form, click on the radio button on step 2 again and the form will be submitted. 

 

Paypal, do something about the form, you are hurting people's business! 

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REDPLUMMINTERNA
Contributor
Contributor

Oh wow, You are amazing.

It has solved the problem. Thank you so very much YAYAYAYAY.

How did you ever solve it. WOW.

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lwleathers
Contributor
Contributor

I just desperately clicked on everything 😂

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dimitriprado
New Community Member

This solved it!!!!

clicking on the radio button (not US taxpayer) again submitted the form!!

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