Claims are refused, but Apple did issued refund

senhui92
Contributor
Contributor

So a week ago, i have filed 3 claims and they were all refused by Paypal. However, i got Email from Apple one week ago saying they have refunded the money to my PayPal.  IF IT IS REFUSED, WHY HAS APPLE ISSUED REFUND? AND WHERE DID THE MONEY GO???? ARE YOU DOING SHADY STUFF PAYPAL?????  IT ALSO MADE MY APPLE ID DISABLED.  DID YOU REFUSE MY CLAIM AND STILL FILE CLAIM TO APPLE?

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@senhui92 

 

If you reported those transactions as unauthorized to PayPal and you authorized to link PayPal with your Apple ID, PayPal can deny them due to billing agreement if they do not find a breach. PayPal checks for log-in history, IP addresses/devices that may have accessed your acct. Apple can independently issue refund to you and also disable Apple ID to protect your account. Did you report problem to Apple also? Depending on what your funding source is it may takes some time for refunds to be credited.

 

How is a refund credited to my PayPal account?


Kudos & Solved are greatly appreciated. 🙂
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