Cannot download transaction history because there's no statements pull down

[parky101]

I'm trying to download my activity history from last year as a .csv file. I go to my activity page and select the time range but there is no longer a 'detailed' button or a 'statements' pull down as described here

https://www.paypal.com/ca/smarthelp/article/how-do-i-view-my-transaction-history-faq1007

There is just a 'filters' button.

Any ideas? 

[sharpiemarker]

@parky101 

You're looking at a Canada PayPal help document.

Go to Activity and you should see the Statements button near the right of the search bar.

[parky101]

@sharpiemarker 

If I look at the US version of the help file it looks the same

https://www.paypal.com/us/smarthelp/article/how-do-i-view-my-transaction-history-faq1007

But if I go to the activity page I see this

https://imgur.com/a/C5POCYu

No 'detailed' button and no 'statements' pull down 😞

[sharpiemarker]

@parky101 

Try updating your browser if its needed and clear out the cache and PayPal cookies and restart your device.

[sharpiemarker]

@parky101 

This what I have:

[parky101]

@sharpiemarker 

I can't see the image you posted, but I've tried clearing out cookies, I tried a different browser, and I tried totally restarting and coming back in, and got the same result. For now I'll just have to transfer the data by hand. Thanks for trying to help though!

[sharpiemarker]

@parky101 

try: https://i.postimg.cc/8CxHxh8d/statementsbutton.jpg

Are you using an iPad? That Statements button doesn't appear on the iPad for some reason.

[parky101]

@sharpiemarker 

No, I'm on a Mac. And I've tried Chrome, Safari and Firefox and none of them have the statements pulldown I see on you picture. Weird eh?

[sharpiemarker]

@parky101 

Maybe update your Mac OS?

[parky101]

@sharpiemarker 

That's up to date too, Mojave 10.14.3

So strange. And frustrating too because I've done it before (I have old .csv files on my laptop I've used) and it's normally so easy!