Activity Reports Incomplete - Data Corruption

Mikoshi
New Community Member

There is an issue with Paypal Activity Reports where the "Name" column is blank for a substantial number transactions. It doesn't matter what the transaction status is - there are "completed" transactions that have no data in the "Name" column. Obviously having an amount but not knowing who was paid the amount in question is basically useless. This is the case for reports from 2018 going back to 2015 as near as I can tell. I downloaded reports for each years' activity for Tax purposes and reports from 2014 even back to 2012, all transactions had at least a name and amount.

 

I have another Paypal account and it too is suffering this same data corruption. I tried contacting paypal but haven't found the correct department. Has anyone else experience this issue. I was put in touch with the Merchant Technical support but they said this corruption is not the result of an error. Can't wrap my head around that but okay. Has anyone else dealt with this issue. Thanks.

 

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