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A buyer has recently received a package from me and is now trying to refund.This has put me in a state of worry and anxiety as I am -£50* in balance.
This has caused me to lose countless hours of sleep in the last 2 days(Only had 4-6 hours).
I have provided images below as evidence and have blurred personal infro for obvious reasons.I would appreciate any help.
Sellers are not protected against Significantly Not As Described (SNAD) claims and will be forced to accept a return and refund the customer, UNLESS the explanation the buyer gives in the dispute is not considered a SNAD.
8 What is Significantly Not as Described (SNAD)?
If buyer loses PayPal dispute, they can still dispute through their credit card or bank (chargeback/bank reversal) so you're not totally home free if you won the PayPal dispute. Chargebacks/bank reversals incur a fee in addition to the amount disputed through buyer's financial institution who makes the final decision, not PayPal. If a SNAD chargeback/bank reversal dispute is filed, you won't be covered by PayPal for it either.