Unable to find transaction

jennij
Contributor
Contributor

 Hi all, I am unable to find a transaction on paypal. I understand that there is a "limit" on how far back you are able to go, however the payment made was BEFORE that limit.

I tried to contact customer service via email but they just sent me an automated email and asked me to phone a number if i still have problems 😕



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1 ACCEPTED SOLUTION

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Anonymous_User
Not applicable

Try downloading or exporting your Transaction History, here's how:
* Login to your account.
* Click "Activity"
* Under "Simple" "Detailed"
* Click on "Statements"
* Click on "Activity export"
* Select "Custom Date Range"
* Select your "From" and "To" Dates
* Under the Format drop down - Select "CSV"
* Click "Create Report"
* When the report is completed - click "Download"

What this process does is export your history to a CSV file, you can then use an app like Excel to sort, view, create and print your own reports.

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1 REPLY 1
Solved

Anonymous_User
Not applicable

Try downloading or exporting your Transaction History, here's how:
* Login to your account.
* Click "Activity"
* Under "Simple" "Detailed"
* Click on "Statements"
* Click on "Activity export"
* Select "Custom Date Range"
* Select your "From" and "To" Dates
* Under the Format drop down - Select "CSV"
* Click "Create Report"
* When the report is completed - click "Download"

What this process does is export your history to a CSV file, you can then use an app like Excel to sort, view, create and print your own reports.

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