refunds

lornamcg18
New Community Member

i bought a phone which is faulty and not as described.the buyer wont give me a refund unless i return the phone first.what is the correct proceedure

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1 REPLY 1

PayPal_AdrianO
Moderator
Moderator

Hey there,

 The seller will want his phone back before a refund is issued. You can either send it back to the seller and wait for him to refund or you can open a dispute with PayPal and the seller can request it be returned via the claim. If you do send it to the seller without opening a claim then make sure its sent tracked.

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