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item returned for a refund but no response from seller

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etcuk
New Community Member
Posted on

Seller agreed to refund money I paid for, so I sent an item back in China but they stop contacting me and no money was refunded. I opened a case but nothing happening. I don't know what to do next, Please help!!!

3 REPLIES 3

item returned for a refund but no response from seller

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nannywally
New Community Member

hi i bought 2 tablets for my grandsons for their birthdays in june one was fine the other faulty it wouldnt hold  the charge after many conversations with Au - milly they agreed to send me another or refund after i returned the old one they gave me a shipping address in scottland that i sent it to by recorded delivery since then i have had no response from the company to my 10 messages what should i do now my grandson is waiting for its return xx thank you

item returned for a refund but no response from seller

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PayPal_Sophie
Moderator

Hi nannywally,

 

Welcome to the Community Forum! Sorry to hear about this. In situations like this, we normally recommend opening a buyer dispute case for a significantly not as described item. However, our Buyer Protection only covers items purchased within the past 45 days.

 

I'd recommend going ahead and opening a dispute with us in order to ensure that we have a record of this. However, you may wish to contact the relevant external bodies in your country to see if they can find a resolution for you. I hope this information helps.

 

Thanks,

Sophie

item returned for a refund but no response from seller

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kernowlass
Esteemed Advisor

If you funded your paypal payment with a card then contact your card issuer and see if they will chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.

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