how to cancel a pending payment

jayellcee
Contributor
Contributor

Hi I ordered something from a website that I now believe to be either fake or defunct. 

Either way I am now worried. I paid by paypal a few days ago and it says still 'pending'

Is there anyway to cancel this payment so I dont loose my money to a fake company? 

Thanks

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@jayellcee

 

When you pay a company (rather than an ebay seller or individual), then it is always pending until that company processes your order and captures the pending payment.

If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.

 

If they capture the payment and don't send your goods then you can file a dispute on paypal for non receipt of item.


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jayellcee
Contributor
Contributor

Ok that seems a shame but is kind of what I thought.

Lets hope they don't.

How do you tell if the account is an individual or company though?

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