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did not return my money

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sathik
New Community Member
Posted on

my order was cancelled by seller but money did not returned my account.

1 REPLY 1

did not return my money

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PayPal_Sophie
Moderator

Hi sathik,

 

Thanks for posting on the Community Forum about this.

 

If your seller has cancelled your order but your PayPal payment is not refunded, your seller would need to ensure that they choose the 'Refund' option through PayPal. If you don't get a refund from the seller, I'd advise filing a buyer complaint case through PayPal, as you would be eligible for a refund under our Buyer Protection policy.

 

Hope this helps 🙂

Sophie

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