Where has my refund gone?

lozboz
Contributor
Contributor

Hello,

 

I sent some items back to a clothing retailer as they were unsuitable. I got an email from PayPal on the 03/12/17 to say that the refunds have been processed. Also on my PayPal activity it states that I have recieved a refund (with the green plus sign). I paid for these items through my bank account, not my card. I've waited a week now there has been nothing added to my PayPal balance.

 

This is the first time I've experienced this issue.

 

I'd appreciate any advice. Thanks

Login to Me Too
1 ACCEPTED SOLUTION

Accepted Solutions
Solved

lozboz
Contributor
Contributor

After some investigating I realised that a purchase I made not long after the refund was issued was automatically paid for with my PAYPAL balance.

View solution in original post

Login to Me Too
1 REPLY 1
Solved

lozboz
Contributor
Contributor

After some investigating I realised that a purchase I made not long after the refund was issued was automatically paid for with my PAYPAL balance.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.