Unauthorised transaction online gaming

[lew1441]

Hi all! My daughter used my paypal account while I was in hospital undergoing brain surgery for a stroke 2 weeks ago. She has spent around £2900 in a week! First lost I put in a claim and refunded but I couldn't fit all the transactions on the claim so I did a second one(I mentioned them all in my first claim) This include 2 from another casino she had used. This was rejected! So I resubmitted my claim stating that its a continuation. In the meantime she has gambled again but with a new casino and this time it's £700. She also made a withdrawal to my account for £3000 but has blew the lot! She had my bank and email details so when I changed the PW n security question she found it hence the same thing! Ok so My 2nd claim was again rejected but I thought Id just get some of the winnings bk from her but now she blew that and another £700! Paypal have rejected this the £700 claim as well. I've asked them to relook at it as their answers are 2nd - no evidence to support ur claim' even tho its a continuation and they've already refunded some of the transactions placed on the same date 4 the same casino? 3rd and 4th was that the transactions are consistent with my history? of the course they would be for the last few days? what can I do I've emailed the CEOs And am considering an FOS complaint. My daughter is an addict and is getting treatment so please no distasteful remarks. If someone has any advice as to what to do Id be really grateful as it's put me in desperate situation financially n health wise thanks lew

[kernowlass]

I'm very sorry to hear about your health and your daughters addiction but I have to say that you are expecting paypal to reimburse you because you did not keep your email addy password and your paypal password safe.

I have family and none of them know my password for my email address or my paypal account and both passwords are as strong as I can make them.

So if you let her have your passwords I am not sure it can be classed as an unauthorised transaction as you were part responsible for it happening.

Thats just my view of course, others may differ.  The reason I posted is that I am not sure a complaint to the FOS would help in this case as paypal have helped you out with part of the payment.

[lew1441]

Hi thanks for the reply. I didn't give them to her she still lives at home and with me being in hospital and out of the house she managed to get a hold of all my documents. I keep all my ps locked in a safe and I wasn't aware that she was in that deep. I have kept them as safe as possible and this has never happened before. So I don't think I am responsible in anyway as to the safety of my account. I think FOS would agree that a safe is secure enough as I thought it would be and I have never disclosed any to anyone. She broke into my safe and I've had to buy another and even keep her cards lock up. I've also transferred money over so she can pay off her bank overdraft so I don't want to be at another loss with the transaction as this has put me in financial hardship already. Lew