Hi
This is my first post and am looking for some advice please. I have had a dispute with a buyer that started in January and it quickly became evident that some emails were not being received by me (only realised by checking status of dispute on paypal website). I formally requested these missing emails by fax and email and my requests have been ignored. I was advised by a representative last week to email a subject access request that would be passed to Executive Escalations (or something similar). This came back with a generic reply that I had sent the email to the wrong address and make contact through Paypal. I then emailed again and also sent another request by fax and have received a response that I find odd "An attorney or law enforcements officer must submit a legal subpoena to request information about a customers Paypal account." I am only wanting the missing emails addressed to me so that my solicitor can deal with it. Would I be wise to contact the Ombudsman now. I am going round in circles.
Thank you.
