Dear everyone,
I would like to ask for your help regarding my return and refund case, on which seller cheated paypal when receiving item back, and did not refund most payment!
I made purchase on her shoes on 13th October, when I received item on 18th October, I found the shoes were very difficult to walk on (the insoles were as hard as a rock) and inside of the shoes were nearly worn out, which were never shown in the pictures of her listing. When I inquired this with seller immediately after I received item, she refused to help by saying her item had no problem at all.
So I decided to open a "not as described" return case (Claim – no. PP-005-192-664-246) on 19th October according to paypal buyers protection, on which I asked for a £9 partial refund if I kept the shoes or I returned them to receive a full refund. Seller still said my case did not qualify for "not as described" so she agreed to neither of my suggestions, again refused to help at all. But I sent item back to her on 27th October by parcel2go (tracking number is P2G37956491) and tracking record shows she received it on 31st October (14:15 Signature From Customer).
Astonishingly after she received item, she contacted paypal (31/10/2016 16:08 GMT on paypal record) that she accepted £9 partial refund and "letting me to keep item"! I tried to contacted seller about this, but she never replied!
Please could you help me urgently here, I have never had such a fraudulent case before, I would like to receive a full refund please!
Yours sincerely,
Yi
