Seller cheated paypal when receiving item back, Not refund most payment!
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Did you escalate the dispute to a claim?
Did paypal find in your favour?
Did paypal tell you to return the item to the seller?
Did you agree to a part refund from the seller during the dispute?
Did the seller issue you the part refund and did you accept it?
Advice is voluntary.
Kudos / Solution appreciated.
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You agreed to a part refund which the seller sent you.
Paypal did not tell you to return the goods.
Nothing you can do now really.
Advice is voluntary.
Kudos / Solution appreciated.
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As said above,
1. I suggested both "partial + no return" and "full refund + return", seller never agreed to either. In our communications, she claimed her item had no faults at all!
2. If paypal assumed it was a partial refund, it is not being responsible for verifying with buyer for keeping item!
On the contrarary for example, if a buyer returns item, paypal asks for tracking information to make sure it was sent back to seller, right?!!!
Can you tell me why here, buyer was not protected at all?!!!
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It is very fishy if "tracking record shows she received it on 31st October (14:15 Signature From Customer).
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If you want a response from paypal then contact customer services.
But paypal DID NOT tell you to return the item, you chose to do that off your own bat so there is nothing for paypal to resolve.
So if you don't follow the procedure of buyer protection then you can't expect to still have that buyer protection.
Advice is voluntary.
Kudos / Solution appreciated.
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