Refunds

lee12
New Community Member

Hello does anyone know I recieved two refunds on the 15th April its gone into my Paypal account as it says confirmed but hasnt been transfered into my bank yet nor has my paypal balance changed from £0! Can anyone help me pleaseee

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5 REPLIES 5

kernowlass
Esteemed Advisor
Esteemed Advisor


Why is refund not in my paypal balance?


If you funded the original paypal payment with a card then once marked as completed it automatically goes back there but takes up to a week to process back to a bank account and a bit longer if it was a c.c.

If it was from instant bank transfer and not a card come back for more advice.

 


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lee12
New Community Member

the original payment was made with paypal connected to my card, it has now been two weeks and still no refund. sorry just never taken so long before usually just goes in quickly

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

If its a debit card then it is normally about a week, two weeks sounds way too long. 

 

I would give customer services a call via contact us bottom of paypal pages...but check out the cost of the call on your phone tariff first.


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lee12
New Community Member

ok. thanks a lot for your help!

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dantaleta
New Community Member

hi one of my refunds took two  days after 

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