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New Community Member


Hi, I bought items from Zara using PayPal. The bank card I used has since expired. I returned items today & can see this in PayPal. However, the money has not been added to my balance & I can't see it in my bank account either. Do you think this is because the card has now expired?

Re: Refund?

Hi Laurabelle2410,

Welcome to the community forum and thanks for posting.

Due to banking regulations, a refund of a payment must be sent to the card from which the payment originated. When a refund is sent to an expired or cancelled card the money will still go back to the account for that card. Most refunds will be visible for your card issuer within 2-5 business days; however, it might take up to 30 business days for the refund to be fully processed by your card issuer. I recommend that you contact your card issuer once 30 days have passed, to confirm that you have received your refund.