Refund from insolvent company

[BC1973]

Hi all. Is there any way that I can get a refund through PayPal from a company that I purchased items from that how now declared itself insolvent? I returned two items to them for a refund and then a day later the news broke. I have emailed them direct twice and called them but have not received any return contact. They are also still trading online by the looks of things.

Does PayPal offer any security againt things like this?

[_newt_]

@BC1973 you would need to open a dispute in the resolution centre and provide proof that you returned the items with tracking info. Hope this helps 🙂

[kernowlass · Accepted solution]

@BC1973

Hi, you can open a dispute for ''item received but not as described'' if that is what they were.

But if not paypal may find against you, worth a shot though as long as you have a tracking number for the return.

If not then if you funded your paypal payment via a card then talk to your card issuer and see if they will do a chargeback for you.

You also have the option of the small claims court but if they have ceased trading you may be ''in a queue''.