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Refund after escalation agreed in favour of buyer

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Picassos
Contributor
Posted on
Paypal have agreed in my favour to refund me for a purchase and I have sent the relevant postage tracking details. I now have to wait on seller confirming the return has been delivered , which I know has happened as I have tracked the parcel and it has been delivered and it is signed for. If the seller does not repond to say the return has been delivered, what happens and what is the timescale I have to wait until I get my refund?
3 REPLIES 3

Refund after escalation agreed in favour of buyer

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kernowlass
Esteemed Advisor

Normally paypal check the tracking number and refund you once delivered, but if they have not checked it yet just contact them and they should release your refund.

 

Click on the words "Contact" at the bottom of your paypal account summary > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".

 

 


OR have you considered contacting Customer Service via Facebook or Twitter?

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

Refund after escalation agreed in favour of buyer

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classickid
Contributor

Hello
i sold an item on ebay and described it down to every fault and had a rude lying seller today demand for a refund!
and going by ebay i can't not accept the refund so i check my paypal and its on hold the payment,
so the buyer has tried to getting the money from me through paypal as well as ebay
i have no accepted a refund on ebay as i know with seller i will get a neg even as i am being honest that money is to pay my rent.
it sold for peanuts. £10 but the point is what can i do because i feel i am being scammed here Ebay and paypal taken sellers side when the item is as decribed

if you can tell i am new to paypal any help would be greatful

what can i do the item was decribed correctly its tested as silver 925 and she is claiming its fake i read on here this How do I get documents to prove an item is counterfeit?

 

If you opened a claim because you think you’ve received a counterfeit item, we’ll need documentation from a qualified source to support your claim.

We advise taking the item to an unbiased third-party, such as a dealer, appraiser or another individual or organisation that is qualified in the area of the item. They will be able to provide a brief written assessment of the item and a statement to clarify why, in their expert opinion, they believe the item is not genuine.

The document should include a description of the item (with serial number if applicable) and should be on letterhead paper that includes the name, signature, address and phone number of that individual, business or organisation.

Refund after escalation agreed in favour of buyer

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classickid
Contributor

Seller i mean buyer
i am the seller lol 🙂

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