I think perhaps the latest comments are a slightly different take on the re-open a closed dispute into an "Appeal" dispute closed in the other parties favour ( which I am sure there are honest people out there , appealing one where you won is probably a very rare event !!)
I would go along with those comments that it is a weakness in the hard nosed approach of NO that conditions do change. The best and clearest example being someone being refunded based on not receiving an item , often far too quickly whilst a third party delivery information is retreived in the cases of held re-delivery items. Then the claimant receives the item , as you have told them the item in at there local delivery office because it could not be delivered. Meanwhile they are refunded . As a seller you are truly lost then . You cant claim non delivery , you cant get you item back , you cant get you money back.
As in all this however , whilst venting in a community forum can give short term comfort to affect change you need to always take the time to contact paypal direct and make sure you have let them know of this shortcoming and ideally in a written form , such as a customer satisfaction survey. That way you benefit all , including Paypal by making the system better .
