Monarch airlines - refund
surfergirl
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Posted on
Oct-14-2017
05:09 AM
Just to let others know. I opened a dispute on 2nd Oct. It was impossible to do on the website so I did it by phone after first getting a code off website. I was told I should hear more in 10 days. I rang them after 11days and was told due to volume of disputes it would be 30 days before we get a refund. However I was told I will definitely get my £2000+ refunded for my monarch flights. My advice is do everything over phone as Web page is waste of time.
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Linda5
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Oct-15-2017
02:47 AM
My case is exactly the same as yours except mine is for £850 i spoke to an agent on friday which would have been day 11 since i started my dispute & he too said it would be 30 days BUT when i pressed him further he admitted that after 30 days it could be extended, so at this moment in time there is no definate date for my refund
surfergirl
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Oct-15-2017
02:56 AM
Mmm I hope it doesnt go on for longer. They kept saying monarch will refund them but I don't see how !! When I initially opened the dispute the agent said it was likely I would be refunded but she couldn't promise. Then when I rang after 11days I was told 110% (?) That I will be getting a refund. So I was happy with that!
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