Hi all, I sent back item bought with PayPal for refund, parcel hero says delivered good condition, but company says not 😞 Can I still claim my money back? The doors were sent back as I realised I didn't need them, and the company was happy under distance selling regs to receive them back. Thanks everyone 🙂
Click View next to the dispute you want to escalate.
Click Escalate this dispute to a PayPal claim near the bottom of the page.
Follow the instructions.
Click Escalate to a Claim.
We'll contact you if we need additional information. We'll try to make a decision within 30 days. To check the status of your claim, log in to your account and visit the Resolution Centre. At this stage, you'll also have the option to choose a partial refund to settle your claim in the Resolution Centre.