Hello i sold an item on ebay and described it down to every fault and had a rude lying buyer today demand for a refund! and going by ebay i can't not accept the refund so i check my paypal and its on hold the payment, so the buyer has tried to getting the money from me through paypal as well as ebay i have now accepted a refund on ebay as i know with seller i will get a neg even as i am being honest that money is to pay my rent. it sold for peanuts. £10 but the point is what can i do because i feel i am being scammed here Ebay and paypal taken sellers side when the item is as decribed
if you can tell i am new to paypal any help would be greatful
what can i do the item was decribed correctly its tested as silver 925 and she is claiming its fake i read on here this How do I get documents to prove an item is counterfeit?
If you opened a claim because you think you’ve received a counterfeit item, we’ll need documentation from a qualified source to support your claim.
We advise taking the item to an unbiased third-party, such as a dealer, appraiser or another individual or organisation that is qualified in the area of the item. They will be able to provide a brief written assessment of the item and a statement to clarify why, in their expert opinion, they believe the item is not genuine.
The document should include a description of the item (with serial number if applicable) and should be on letterhead paper that includes the name, signature, address and phone number of that individual, business or organisation.