Gearbest went silent on me...

[multifrag]

This was my second purchase from gearbest. The first one arrived with no problem in just 5 days. I 've ordered the second one with British priority shipping and it should have arrived on 12th-15th. I've opened a ticket with Gearbest about it and they told me to wait till 3rd of October. That's a month since it's been marked as shipped. Now I can't even access the ticket option on gearbest and they don't reply on facebook to even talk about this problem. What's the point of paying extra for insurance and shipping if you don't get your item and the website doesn't want to speak to you. I'm starting to get anxious. Is it possible to get a refund through paypal if gearbest won't let me file one?

[kernowlass · Accepted solution]

@multifrag

How do I open a dispute with a seller when a purchase goes wrong?


You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to UK Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/uk/webapps/mpp/first-dispute


If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.