Chargeback. Please help.
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Hi MM02,
Thanks for posting on the Community Forum and sorry to hear about this.
As you've stated, when a buyer files a chargeback, this means that they have gone outside of PayPal's complaint process and asked their card issuer to refund their transaction. When this happens, PayPal provide evidence in order to dispute the chargeback and stop the reversal of the payment, however the final decision would be made by the credit card issuer.
It sounds like we may still be disputing the chargeback with the credit card issuer in this case. The entire process can take a long time, but we will contact you with any email updates regarding the case.
If you have any other questions in the meantime, you may want to contact Customer Support directly. You can find our contact details by clicking the 'Contact' option at the bottom of any page when logged in.
Thanks for your understanding
Sophie
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