Balance

[kelly7]

Hi, I have been refunded a payment from a seller, the amount is showing on the balance sheet but yet it tells me I have 0 funds? How can I use this balance?

[kernowlass]

@kelly7

If you funded the original paypal payment to the seller with a debit or credit card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c (paypal say allow 30 days but I have never waited longer than a week for mine).

[kelly7]

@kernowlass

Hi,the transaction is marked completed. The funds have not  shown in my bank account? I got refunded this amount 2 days ago so maybe as you said, it takes time to revert to useable funds?

[kernowlass]

@kelly7

Well did you pay with a DEBIT CARD or BANK TRANSFER?

[kelly7]

@kernowlass

A debit card

[kernowlass · Accepted solution]

@kelly7

Great, thats normal then.

As i said once marked as completed it will go back to your debit card but takes about a week (paypal say ''allow'' 30 days) but I have never waited longer than a week.

[kelly7]

@kernowlass

Cool !, I will look out for it in my bank account. Thanks for explaining it to me