PayPal Won't Allow Me to Issue a Partial Payment

perplexed
New Community Member

I always do a partial refund when shipping is less than I anticipated for eBay items.  I just went to do the same thing I always do, and receive this message, "You can only issue a full refund for this transaction. Please enter the full refund amount below."  The payment was completed by the buyer and shows as complete.  Anyone know why this would happen?  Thanks

 

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profdata
Frequent Contributor
Frequent Contributor

Sounds like they paid with a Ebay gift card or a Paypal coupon.

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profdata
Frequent Contributor
Frequent Contributor

Sounds like they paid with a Ebay gift card or a Paypal coupon.

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perplexed
New Community Member

That makes sense!  Thanks!

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LovaBill7
New Community Member

I have the exact same issue.  Paypal directs me to "send payment", which I am sure will work, but will the difference in Paypal fees be refunded to me?  I don't think so.  How do I get that done?  Any ideas?

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TheKirk78
Member
Member

just issue the refund by sending they money as "gift" under "personal" in sending money link

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adamzpily
New Community Member
What about the fees
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