I need to cancel a refund?

LouisS
New Community Member

 

Hi, I sold an Xbox 360 console on ebay last Saturday very early in the morning. The buyer paid, and I sent the item. Then, I was informed in detail by the buyer, that the item was defective. I filed a full refund in exchange that they return the item to me, which the buyer said she would do. When I logged in this morning, I discovered that the buyer has deleted her ebay account. The refund has not yet completed because funds have to be drawn from my account. I need to stop this refund, otherwise I will have lost my money, and my item. Please can you help me?

Kind regards
Louis

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4 REPLIES 4

profdata
Frequent Contributor
Frequent Contributor

You can't stop a refund.

 

Why did you refund  before getting your item back

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profdata
Frequent Contributor
Frequent Contributor

Also se didn't delete he ebay account Ebay has suspended it

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LouisS
New Community Member

Yeah that really doesn't help sort this out. It was a bad mistake, and I can't go back in time to change that, so instead of just telling me what everyone already knows, tell me a solution.

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sandypurins
Advisor
Advisor

PayPal can't stop the refund.  Contact your bank to see if they can help.

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