First time Seller Refund

wseo3137
Contributor
Contributor

I had to issue a refund for a buyer that lived in a country I don't ship to.  So I clicked on the "Issue Refund" link.  It issued the refund but PayPay charged me a fee of $1.48 for a cancelled fee?  Is this right?? How is it that I am charged a $1.48 fee when it was the buyer that didn't read my item page right and won my auction?  Please help!!

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1 REPLY 1

PayPal_Olivia
Moderator
Moderator

Hi wseo3137,

 

Welcome to the forums!

 

The $1.48 is likely the portion of the fee that was cancelled - given back from PayPal, when the refund was issued by you. Fees are credited back from PayPal when the refund link is used, except for the fixed portion of $.30.

 

Olivia

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