cancel paypal invoice to customer

SpeakerFreak
Contributor
Contributor

I sent a paypal invoice to a customer but to the incorrect email address. He sent me an email answer in reply to confirming the payment. How do I cancel the current paypal invoice and resend a new one to the correct email address?

Login to Me Too
2 REPLIES 2

surplusdealdude
Advisor
Advisor

Go to your main transactions page and you'll see a cancel button there in the line where the Paypal invoice is recorded.

Login to Me Too

priority_mail
Contributor
Contributor

What I also do is make sure to check the checkbox that says the other party will get a copy of the notice of cancellation of the money request.  The default of the the checkbox is that the other party will NOT get an email notification of the cancellation.  In this situation it sounds good for them to get the notice through email IMO.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.