What does an hourglass mean when trying to pay?

itsmesteph11
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Contributor

My buyer has said she is getting an hourglass when trying to pay and is unable to make payment.  I logged onto my account to check and noticed I needed to update my credit card. I did this but she still gets the hourglass when she tries to pay.  I have recieved 2 payments since my last conversation with her so I know people are able to make payments. What does the hourglass represent.

Thanks

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