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Transaction went to old Paypal account email name. Can buyer cancel and send to correct account?

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DavidBuchholz
New Community Member
Posted on

I had an old Paypal account using a work email, whic i have since changed.  For some reason, Ebay keeps using this old paypal account in its payment options, though I have removed it it keeps showing up.  This week I sold an item, and the buyer paid for it, but through the old account name.  Ebay says the buyer sent cash, and I have to log in to paypal to "claim my cash".  However, I can no longer log in using the old address...

 

How do I resolve this? Any ideas... if someone knows, feel free to email

1 REPLY 1

Transaction went to old Paypal account email name. Can buyer cancel and send to correct account?

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PayPal_Olivia
Moderator

Hi DavidBuchholz,

 

Welcome to the forums!

 

If you're selecting the auction from your My eBay and using the sell similar item link, you're reusing old information, including the old payment email address. You can still use the sell similar item link, but you will have to edit the email address (it's about halfway down the page) before actually listing the item.

 

I hope that helps!

 

Olivia

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