Payment With-held

[Anusha]

Hi.

I was wondering if anybody can give me some advice. I sold a laptop that was delivered 2 days ago. Now the buyer wants another laptop and instructed paypal to pay me only when the 2nd laptop is delivered. I had a courier company deliver it and have sent the necessary documents to Paypal. She had done all of this before consulting me. I explained to her that I do not have another for sale and cant get anymore but she refuses to listen and is holding back payment. Please help me as I do not know what to do and I am very desperate at this moment.

Thank you,

[PayPal_Andy]

Anusha- Uh...I have a concern. 

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Now the buyer wants another laptop and instructed paypal to pay me only when the 2nd laptop is delivered. I had a courier company deliver it and have sent the necessary documents to Paypal. 

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We don't do that at PayPal. We may sometimes hold the payment until delivery is confirmed, but a buyer can't instruct us to hold a payment until they get their item.  And there's no documents we would want for that, other than a tracking number added to the transaction (if you don't use PayPal shipping).

So in this case, are the funds visible in your PayPal account? It may be a pending balance, but you should still see the payment. If not...you may want to give us a call so we can look over your account. I'm concerned for your item.

Andy