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I can't see a transaction in PayPal - HELP

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Contributor

Re: I can't see a transaction in PayPal - HELP

OK, I just called Paypal customer service, and the guy was very helpful. He found out that the Paypal payment was sent to an old email address of mine. I don't know why that matters exactly, since it's still the same PayPal account, but he reactivated the old email account and then the payments showed up in my account. Before I listed the auctions, i checked that my ebay and my Paypal accounts had my current email address, but there was one other field where regarding the Paypal payments that had the old email address. Weird and confusing. But at least I have my payments now.

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New Community Member

Re: I can't see a transaction in PayPal - HELP

I am having serious issues as well.. What is going on??? Refunded money is NOT appearing in my Pay Pal acct.. yet I got an email tonight saying it was there... It shows no trransactions of any kind and I just purchased an item via pp a couple weeks ago?

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Contributor

Re: I can't see a transaction in PayPal - HELP

Try this: Go to your Ebay Account and view your item you sold. Click on the link that says Sell Similar Item. When that page opens up, scroll down to the bottom and look for the payment information. Look for the email address that is associated with the PayPal payment. Is it the correct email address?

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Contributor

Re: I can't see a transaction in PayPal - HELP

someone sent me a payment and it says it on transaction but it is not adding it to the credit. why? how long does it take? ty diana

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Contributor

Re: I can't see a transaction in PayPal - HELP

You could try a different browser. 

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Contributor

Re: I can't see a transaction in PayPal - HELP

It's happening the exactly same to me and I don't know if I should ship the items. Can you tell me how you solved that problem? I think the only solution is to contact each buyer and tell that re-send the payment to the actually email address linked to PayPal.
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Moderator

Re: I can't see a transaction in PayPal - HELP

Hi towels,

 

If you add the email address that was listed in the auction, and confirm it, you should be able to see the payment in your PayPal account. If that doesn't work, you can fall back on kika_meow's suggestion to have the buyer resend the payment to the correct address and cancel the unclaimed payment.

 

Olivia

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
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Member

Re: I can't see a transaction in PayPal - HELP

HOW DID THIS END UP FOR YOU?! I'm having the same problem! This is so frustrating. I've been trying to figure it out for hours!!!

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Contributor

Re: I can't see a transaction in PayPal - HELP

If you find an answer, please post it.  ebay says it is paid. No transaction is seen on paypal. And don't bother with the send emai notice.


@ShereeLee wrote:

HOW DID THIS END UP FOR YOU?! I'm having the same problem! This is so frustrating. I've been trying to figure it out for hours!!!


 

It hasn't ended. I don't know just what to do

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New Community Member

Re: I can't see a transaction in PayPal - HELP

HELLO,I SOLD ITEM #180576018258 AND HAVE NOT RECEIVED PAYMENT ON MY PAYPAL  ACCOUNT  YET,BUYER SAID THAT PAYMENT WAS SENT,PLEASE FIXES.THANK YOU