How to reject a payment

[InTreatment]

PayPal sent me a mail saying "You've got money!". Someone sent me money that I don't want. They didn't want to send me money (they made an error) and I don't want to receive it.

How do I reject this? I don't see any "reject" button. I don't want to click "Issue Refund" because it doesn't make sense for me to be charged a $0.30 fee when I didn't want the money and the sender didn't want to send it to me.

Thanks.

[PayPal_Olivia]

Hi InTreatment!

I'm glad that you and the sender are communicating to get this resolved. It's much easier in an accidental payment when that is the case!

My suggestion would be to issue a partial refund, and subtract the $0.30 from the total amount. It was the sender's error, and he will likely be willing to pay the small fee that is incurred when funds are moved.

Olivia

[InTreatment]

Olivia, thanks for the reply and suggestion!

Are there any other alternatives? While the sender might be willing to pay the small $0.30 fee, I don't want to force them to do that. I'd be taking a hit socially with a person I have known a very long time. In other words, would a person really want to ask their father-in-law to take a $0.30 hit? This isn't a buyer/seller relationship.

Thanks.

[liuchess]

I'd just refund the entire amount and tell them PayPal charged me $0.30 for your mistake. 😞

Just leave it like that. No big deal.

In the future, you can change your settings so you don't accept any payment unless it comes with a confirmed address. That might help.

[InTreatment]

liuchess, thanks for the reply.

I suppose I could refund the entire amount and tell them that PayPal charged me $0.30 for the mistake, but I don't understand why myself or the sender have to be charged $0.30 for the mistake. It seems like a strange way for PayPal to do business where just having a PayPal account means that I'm 'at risk' for $0.30 charges due to mistakes by senders.

I've had my PayPal account 10 years and I'd like to have it another 10 years, but I don't think will be possible if my account will be at risk for charges like this.

Is there any way I can escalate this?

Thanks.