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paypal pro error transaction cannot be processed

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paypal pro error transaction cannot be processed

I have setup paypal pro with my joomla 72store payment extension. When a buyer attempts to make payment, they receive an error message This transaction cannot be processed. "The merchant's account is not able to process transactions. If you need more information, please contact us". I've rechecked all the settings including API info and still not able to resolve this issue. Any thoughts/recommendations appreciate.  Don