getting INTERNAL_SERVICE_ERROR on Live Environment

andyT2
New Community Member

Hi there

 

I'm trying to retrieve the payment status of an order that's been created, and i'm getting an INTERNAL_SERVICE_ERROR.

 

The payment was originally made using the paypal checkout button: https://developer.paypal.com/docs/checkout/#

And upon checking the status in the backend, i get a `BraintreeHttp::HttpError` (using https://github.com/paypal/Checkout-Ruby-SDK).

 

So i'm now manually trying to check the status of the order via a manual api call, to see what i've missed, however i'm getting an error in the response.

 

GET https://api.paypal.com/v2/checkout/orders/<order_id>
HEADERS
Content-Type: application/json
Authorization: Basic <client_id:secret>

Response:

 

{
    "name": "INTERNAL_SERVICE_ERROR",
    "debug_id": "71dd338d59466",
    "links": [
        {
            "href": "<a href="https://developer.paypal.com/docs/api/overview/#error" target="_blank">https://developer.paypal.com/docs/api/overview/#error</a>",
            "rel": "information_link"
        }
    ]
}

 

 

 

Any help would be appreciated.

 

Thanks!

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